Privacy Policy

Privacy Policy

Last Updated: 25 November 2025

FAVO HARDWARE PRIVATE LIMITED built the Favo Mitra app as a Free app. This SERVICE is provided by FAVO HARDWARE PRIVATE LIMITED at no cost and is intended for use as is.

This Privacy Policy informs visitors regarding our policies with the collection, use, and disclosure of Personal Information when using the Favo Mitra app. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Data Controller Information

FAVO HARDWARE PRIVATE LIMITED
House No. 24, Barthakur Mill Road
Ulubari, Guwahati
Kamrup Metropolitan, Assam - 781007
India
GSTIN: 18AACCO0572E2ZN
Email: support@favomitra.com
Phone: +91 90850 94000

2. Information We Collect

2.1 Personal Information You Provide:

  • Name – For app functionality, account management, and personalization
  • Email Address – For communication, login, and support
  • Address – For account management and service delivery
  • Phone Number – For communication and verification

2.2 Device Information (Automatically Collected):

  • Device or other IDs – For security and authentication
  • Device model, OS version, hardware information
  • IP Address
  • App usage analytics
  • Storage (Read/Write) – For uploading images or documents
  • Location – For determining service area or enhancing functionality

2.3 Permissions We Use

Depending on your usage, the app may request the following permissions:

  • Camera – For scanning QR codes
  • Notifications – For alerts, reminders, and updates
  • Internet – Required for connectivity and app operation
  • Device Identifiers – For security, analytics, and preventing fraud
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3. How We Use Your Information

  • To create, verify, and manage your account
  • To provide and maintain our Service
  • To personalize your app experience
  • To improve features and app performance
  • To send important notifications and updates
  • To prevent fraud and ensure platform security
  • To comply with legal and regulatory requirements

4. Data Storage and Retention

We retain your information as long as your account remains active or as required to provide services. Upon account deletion, your personal data is deleted within 30 days except where legally required to be kept longer.

5. Third-Party Services

The app uses the following third-party services that may collect data:

Google Play Services
Used for app updates, security, device verification, and core functions.

Google Firebase (Analytics, Crashlytics, Messaging)
Firebase may collect:

  • App usage data
  • Crash logs
  • Device identifiers
  • IP address
  • Performance data

This data helps improve app stability, performance, and user experience. It is not used to personally identify users.

For more information, please read Google’s privacy policy:
https://policies.google.com/privacy

6. Cookies & Tracking Technologies

The Favo Mitra app does not use browser cookies. However, third-party SDKs such as Firebase may use device identifiers or similar technologies for analytics, performance monitoring, and crash reporting.

7. Log Data

In case of an error, Log Data may be collected, including device information, IP address, operating system version, configuration, timestamps, and app performance data.

8. Your Data Rights

  • Access your data
  • Request corrections
  • Request deletion
  • Object to processing
  • Data portability

9. Data Deletion Request

You may request account and data deletion through:

Account Deletion Request Form:
https://www.favomitra.com/page/account-delete-request

Or email us at: support@favomitra.com with the subject “Account Deletion Request”. We process all deletion requests within 30 days.

10. Security

We use industry-standard security measures to protect your personal information. However, no method of data transmission or storage is 100% secure.

11. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children. If we become aware that a child has provided information, we will delete it immediately.

12. International Data Transfers

Your information may be stored or processed outside your region where data laws may differ. By using our Service, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated "Last Updated" date. Please review it periodically.

14. Contact Us

If you have questions or concerns, contact us at:

FAVO HARDWARE PRIVATE LIMITED
Email: support@favomitra.com
Phone: +91 90850 94000
Address: House No. 24, Barthakur Mill Road, Ulubari, Guwahati, Assam - 781007, India

This policy is effective as of 25 November 2025.